Frequently Asked Questions

Our warm, non-judgmental counsellors actively listen and provide strategies tailored to your needs. You can share openly in a safe space to gain insights, achieve goals, and feel empowered. Counselling is a partnership and together we'll create a customized treatment plan to suit your individual needs and issues. 

Frequency depends on your specific needs. Many clients start with weekly 60-minute sessions. Higher frequency may be beneficial in addressing your individual concerns as well as relationship issues. We develop flexible schedules, adjusting as you progress. Consistency is important, so we'll collaborate on a routine that fits your life. 

Our counsellors hold Masters-level degrees and all hold RCC (Registered Clinical Counsellor) designations with BCACC as well as with extensive training in evidence-based techniques. They regularly pursue continuing education to stay current. All counselors adhere to established codes of ethics and best practices.

Getting started is easy! Simply visit the Services section on our website to book yourself an individual or couples' session. Your first session will involve discussing your goals and developing a plan for the way forward for counselling. 

Our standard rate is $150 + tax for a 60-min individual session and $165 + tax for a 60 min couples' session. We accept major credit cards. Some insurance plans cover counseling costs - verify your mental health benefits. Payment is due at the end of each session. We offer sliding fees for lower-income clients which can reduce costs if needed.

We uphold strict confidentiality standards.  There are, however, certain limitations to confidentiality in counselling. A counsellor may need to break confidentiality because of a legal obligation, or when a client expresses intent to harm themselves or others. Our counsellors are ethically obligated to ensure the safety and wellbeing of their clients. Counselling notes and records are securely stored. Sessions take place in either a private virtual or in-person office. Visit our Privacy Policy to learn more.